Internet Code: have your say!

The CRTC is taking action to address consumer complaints about Internet services.

Canadians rely on Internet services to connect with friends and family, to find jobs, pursue education and more.

As more Canadians are using Internet services and with complaints on the rise, a new code of conduct is being considered to ensure consumers’ interactions with their Internet service providers are clearer.

The Internet Code would:

• establish consumer-friendly business practices;
• provide consumers with easy-to-understand contracts;
• ensure consumers have tools to avoid bill shock;
• make it easier for consumers to switch providers to take advantage of competitive offers.

Consult the Internet Code Working Document to further explore what issues the Code could address.

We want to hear about your experiences with Internet service providers. Participate by filling out the form.

We are especially seeking comments from people with disabilities on the provision of accessible formats for contracts and related documents, as well as on trial periods.

You have an outstanding issue with an Internet service provider? Contact the Commission for Complaints for Telecom-television Services.

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