CRTC begin hearings into review of the Wireless Code

Telecom Notice of Consultation CRTC 2016-293

PDF version

Additional reference: 2016-293-1, 2016-293-2, 2016-293-3 and 2016-293-4

Review of the Wireless Code


The Commission is holding a public hearing, beginning on 6 February 2017 at 9:00 a.m., at the Conference Centre, Phase IV, 140 Promenade du Portage, in Gatineau, Quebec.

The Wireless Code (the Code) is a national code of conduct for providers of retail mobile wireless voice and data services that came into effect 2 December 2013. The Code aims to make it easier for individual and small business consumers to get information about their contracts with wireless service providers and about their associated rights and responsibilities, establish standards for industry behaviour, and contribute to a more dynamic marketplace.

The Commission committed to a review of the Code’s effectiveness within three years of its implementation. The Commission is calling for comments on the effectiveness of the Code and how the Code should be updated to reflect the evolution of the wireless market since the Code’s implementation.

The review is an opportunity for Canadians to engage with the Commission on how the Wireless Code is responding to their needs, whether it continues to be effective as the wireless market evolves, and how to resolve any issues that have arisen since the Code’s implementation.

The CRTC is still accepting feedback about your experiences with the Wireless Code at